FAQ

DO YOU OFFER REFUNDS?
 No, Grerivian does not offer refunds. All Sales are Final. Rest assure we double check each order before shipping. However, When placing an order, make sure you choose the correct product and size.

DO YOU OFFER EXCHANGES?
No, Grerivian does not offer exchanges. If, you received the wrong item contact customer care ASAP. Please Be sure to order the correct Product before checking out on our site.

HOW LONG DOES ORDER PROCESSING TAKE?
Please refer to our Shipping Policy for more information.

DOES GRERIVIAN OFFER ECONOMY & EXPEDITED SHIPPING?
Yes, we do offer Economy & expedited shipping! Please choose your shipping method of choice during the checkout process.

ARE GRERIVIAN PRODUCT 100% ORGANIC?
 Yes, we offer 100% organic products. It is comprised of the highest quality and has no demand effect on the skin.

HOW MANY LIGHTENING PRODUCTS ARE RECOMMENDED TO LIGHTEN SKIN?
The amount of lighten products you need will be based upon the desired look you are trying to achieve and also the skin type you have. For a complete transformation, we recommend 3 products and also patient is required for a proper transformation as we have 3 stages of a skin transformation.

*First stage transformation your skin becomes a bit brighter. which is within (1-4 weeks) depending on the whitening product bought & also the skin type.

*Second stage transformation your skin becomes lighter. which is within (1-3 months) depending on the whitening product bought & also the skin type.

*Third stage transformation your skin becomes white. which is within (3-6 months) depending on the whitening product bought & also the skin type. Please be sure to read the product description and follow our usage guideline as describe.

IS GRERIVIAN SKIN RESULT PERMANENT?
No, Grerivian transformed skin tone isn't permanent but can last long depending on the way you maintain your skin.

DOES CARAMELLA ESSENCE SUN KISS GLOW WHITENS THE SKIN?
No, Caramella Essence + is a glowing and moisturizing product, even though it is recommended for all skin tone it doesn't whiten, but it is advisable you use Caramella Essence when using a whitening product on your skin for a more perfect and clear result. Click here to read product description for a better understanding.

CAN I MAKE CHANGES TO AN ORDER?
After order is placed we do not make change, Order placed is final. If you notice an error made with your address contact us Immediately! If your order has already been processed, we won't be able to change it. Please see our CONTACT page.